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Recent PodSpots
Blazing Service: Recommending Service ImprovementsBlazing Service: Identifying What Needs Fixing
Blazing Service: Handling the Heat
Blazing Service: Six Steps to Satisfaction
Blazing Service: Be Committed
Blazing Service: Who's the Customer?
Blazing Service: Customer Loyalty
Blazing Service: Understanding Expectations
Blazing Service: HEAR
Blazing Service: Empathy is Essential
Recent knols
Career Contentment--How to Make it RealUsing Compromise to Diagnose Employee Engagement Issues
Raising Your Game as a Leader
Do the Right Thing!
Do You Know What Your Body Just Said?
Career Contentment--Do you Get It?
Smile Power--Your Secret to Success
The Introvert As the Great Blue Heron
Don't Forget to Breathe
The Cure for Your Training Department
Recent blog posts
Ask them “What is it you do best?”It’s Not Always a Training Problem
Leaning On Experience Can Make You Successful
The perils of waiting till the last minute
My Favorite Management Acronyms-Part 2 .
Slowing Down to Learn
Four words rarely spoken that effective leaders have mastered
My Favorite Management Acronyms – Part 1
Should I Resign or Get Fired?
A powerful question to ask when you have received lousy customer service
Featured NetSpeed PodSpot
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Leading Across Generations: Keeping Older Workers Engaged
(Length: 2:03)
How do you keep your older employees engaged enough to want to stick around after the economy recovers?
Find more PodSpots.
Featured NetSpeed Knol
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Corporate Funerals and the Joy of Change

by Kenny Moore
With all the changes going on in corporate America, maybe what we all need is a good cry. And what better place to do it than a company funeral? At least, that’s the way I tend to look at things. Here’s how it all started.
Find more Knols.
Featured Peer PodSpot
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Catch Them Doing Something Right
(Length: 01:28)
by Tim Jones
Managing is more than problem solving. (Recorded at the 2007 American Society for Training and Development International Conference)
Featured NetSpeed Insight Interview
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Your Brain at Work: iBrain
Gary Small, M.D.
How your brain and the brains of your coworkers are remapping, retooling, and evolving.
Find more Interviews.